Technology is becoming increasingly critical to businesses and other organizations, but as technology speeds up, we often don’t think about the negative business impacts it may bring: new hires whose equipment isn’t available, services that are interrupted, and customers or users who aren’t informed of a change or outage, to name a few. Smarter technologies driven by abundant data analytics can provide the support organization with information and solutions with more accuracy and speed than previously possible.
Join us to learn:
• Why analytics are important to service management and support
• What machine learning is and how it can enable faster, better, more accurate resolutions
• How machine learning and analytics combine to enable smart processes that can pinpoint expertise, accelerate configuration and change management, and minimize wasted time
Presenters:
Vesna Soraic, Steve Anderson, and Roy Atkinson (moderator)
Mahmoud Ibrahim (admin)
