Technology is becoming increasingly critical to businesses and other organizations, but as technology speeds up, we often don’t think about the negative business impacts it may bring: new hires whose equipment isn’t available, services that are interrupted, and customers or users who aren’t informed of a change or outage, to name a few. Smarter technologies driven by abundant data analytics can provide the support organization with information and solutions with more accuracy and speed than previously possible.
Join us to learn:
• Why analytics are important to service management and support
• What machine learning is and how it can enable faster, better, more accurate resolutions
• How machine learning and analytics combine to enable smart processes that can pinpoint expertise, accelerate configuration and change management, and minimize wasted time
Vesna Soraic, Steve Anderson, and Roy Atkinson (moderator)