Category: IT Service Management
Webinar: SMA Suite 2018.11 Technical Awareness (MF Partners Only)
The Service Management Automation Suite Release Readiness webinars are designed to ready your team for the latest release and updates, and include an overview of new features and capabilities, live demonstrations, deployment, and update details, and live Q&A.
For the 2018.11 release there will be a single webinar for both SMA-Service Portal for SM (AKA Mixed Mode) and SMAX audiences, repeated for additional time zone coverage. Each webinar is suitable for both the business and system administrators.
Machine Learning and Analytics: Taking ITSM and Support to the Next Level
Technology is becoming increasingly critical to businesses and other organizations, but as technology speeds up, we often don’t think about the negative business impacts it may bring: new hires whose equipment isn’t available, services that are interrupted, and customers or users who aren’t informed of a change or outage, to name a few. Smarter technologies driven by abundant data analytics can provide the support organization with information and solutions with more accuracy and speed than previously possible.
Tech Talk Webinar : SMAX Machine Learning
SMAX best practice presentation and discussion: Machine Learning. Audience: Micro Focus Partners Duration: 60 mins Format: VILT/Webinar – Recorded Partner Register Here
Tech Talk Webinar : SMAX Knowledge Management
SMAX best practice presentation and discussion about Knowledge Management. Note: recording starts 5 seconds into the first slide. Audience: Micro Focus Partners Duration: 60 mins Format: VILT/Webinar – Recorded Partner Register Here
Webinar: Deliver a More Engaging IT Service Management User Experience with Service Management Automation X
Today’s workforce expects an engaging and automated experience when submitting IT help desk requests, yet most companies are still using outdated manual service desks.
Join us for this entertaining live demo of Service Management Automation X (SMAX) and see how machine learning, analytics, and codeless configuration come together to deliver a true digital IT service management experience for business users and IT.
Webinar: What’s New in Service Management Automation 2018.05
Join us for an exciting and informative look at the latest release of Service Management Automation.
SMA 2018.05 brings new Studio capabilities for instant creation of new service management applications in a totally codeless fashion.